1. No Cancellation / Refund Policy
Due to the nature of food products, cancellations or refunds are strictly not permitted once an order is confirmed.
2. Exchange Policy
We offer exchange or replacement under the following conditions:
- Incorrect Item Received
If you receive an incorrect item, please contact us within 3 business days. Provide proof of purchase and a clear photo of the item received.
- Missing Items
If any item is missing from your order, kindly notify us within 3 business days and include a copy of your receipt for verification.
- Damaged Items
If any items arrive damaged, please contact us within 3 business days. You must:
- Provide photos of the damaged items.
- Keep the items in their original packaging with the seal intact.
- Return the damaged items to us at any of our retail locations for further inspection.
- All exchanges and replacements will be done at our retail locations.
3. Non-Exchangeable Items
We are unable to process exchanges under the following conditions:
- Change of mind (e.g to a different flavour or product) or personal taste preferences.
- Items that have been consumed or reported beyond the stated timeframe.
4. Exchange Process
To request an exchange, please follow these steps:
- Contact us at info@kele.sg within 3 days of receiving your order.
- Provide your order details, receipt, and supporting evidence (e.g. photos).
- Our team will review your request. Approved exchanges will be processed at our retail locations .
5. Terms and Conditions
Kele reserves the right to evaluate and investigate all exchange requests on a case-by-case basis.
