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Our signature Traditional Pineapple Tarts and Golden Pineapple balls are available year-round and in our entire range of packaging — from our golden metal Tins to our artisan 3-piece, 6-piece, and 12-piece souvenir boxes. The other flavours are available in 6-piece and 12-piece souvenir boxes. Do take note that some flavours may occasionally be unavailable in specific stores.
Please note that some new flavours and cookies are only available during the Chinese New Year season.
Our signature Traditional Pineapple Tarts and Golden Pineapple Balls, as well as our Cookie range (CNY-only), are available for purchase in golden metallic tins that contain approximately 27-30 pieces (700g total).
The Traditional Pineapple Tarts and Golden Pineapple Balls, as well as our range of delectable tart and ball flavours, are also available in the following souvenir packaging:
3pc Pineapple Tart/Ball Gift Box: Subject to availability, we also offer special three-piece boxes that contain three individually wrapped Golden Pineapple Balls, Traditional Pineapple Tarts. Ask us about them or alternatively buy them at our store!
Selected KELE products in specific packaging formats are halal-certified.
These include:
Please note: Halal certification applies only to the specific products and packaging formats covered by the certification, such as Lucky Packs, 3-piece boxes, 6-piece boxes, 12-piece boxes, Classic Tins, Petite Tins and Merlion Tins, where applicable.
Special-edition packaging featuring intellectual property (IP), such as the Sanrio Series, is not halal-certified.
Products that are not halal-certified are produced without pork-based ingredients.
Most of our confectioneries are vegetarian-friendly, except for our Chicken Floss Rolls and Shrimp Rolls. However, as our products contain butter, milk and eggs, we do not recommend them to customers who are vegan.
Yes. Many of our confectioneries contain common allergens, including wheat (gluten), eggs, milk, soybeans, crustacean and tree nuts. Certain products may also contain peanuts or other allergens.
Our products are manufactured in a facility that handles multiple allergens. As a result, products may contain traces of other allergens due to potential cross-contact during production.
If you have food allergies or sensitivities, please refer to the allergen information provided for each product before purchasing or consuming it. If you have any concerns, we recommend avoiding products containing or potentially exposed to your specific allergens.
For further clarification, please contact our customer service team before placing your order.
Our products can last 3 months from the manufacturing date when stored indoors away from direct sunlight. All expiry dates for our products are reflected on the tins. (Note: Double Cheese Pineapple Ball can last up to 2.5 months)
There are approximately 30 pieces per tin, at around 20g per piece. For cookies, the weight of the tin varies depending on the selection and will be reflected on the product page.
We pride ourselves on our high quality and premium ingredients, and do not use any artificial preservatives in any of our products.
You can refer to the following page: Locate Us
Please note: Our operating hours may change from time to time. For the latest updates, please check our official social media channels. You may also call ahead to confirm our opening hours before visiting..
Unfortunately, our e-commerce system is automated, and we’re unable to amend submitted orders. We strongly advise you to check all order details thoroughly before payment. Thank you for your understanding!
Once an order is confirmed, we typically do not allow cancellations. However, for rare issues like technical errors or duplicate orders, we consider requests on a case-by-case basis. If you would like to cancel your order due to an extenuating circumstance, please contact our customer support team for assistance.
Kindly email your request to info@kele.sg, and we’ll get back to you as soon as we can! (Usually within the day on working days.)
We offer customization such as labels/stickers on a case-by-case basis — get in touch with us to see if we can fulfil your vision!
We’re sorry, but we no longer offer personalized greeting cards or message printing for orders.
Self-collections are available from Monday to Sunday, subject to the opening hours of the location you’re looking to collect at. All available dates and locations will be shown on our checkout page.
Please bring your confirmation e-mail with the QR code for collection - it will be sent to the e-mail you provide at checkout.
Home Delivery – $20.00
(Residential, Specific Date, 9am – 9pm)
Office Delivery – $30.00
(Non-Residential, Specific Date, 9am – 5pm)
Special Delivery - $50.00/-
(Residential or Non-Residential, Specific Date, Specific Timing, Special Areas)
NOTES:
Due to complex import regulations from country to country, as well as the delicate nature of our artisanal pastries, we do not currently offer international shipping as an option.
Consider taking our souvenir boxes with you on your trips instead, they’re perfectly designed to be travel friendly.
We pride ourselves on our very high standards of quality and service. Our pineapple tarts and balls are handmade from the best ingredients we can source - and undergo strict quality control at every step from our kitchen to you.
Should you receive an incorrect or damaged product, please do not hesitate to contact us immediately at info@kele.sg or *WhatsApp Message us at +65 8799 5340
(Please note that images on our website are for illustration purposes only, and actual product presentation may vary.)
No Cancellation / Refund Policy
Due to the nature of our food products, cancellations or refunds are strictly not permitted once an order is confirmed. We reserve the right to evaluate and investigate all exchange requests on a case-by-case basis.
Exchange Policy
We offer exchanges or replacements under the following conditions:
Non-Exchangeable Items
We are unable to process exchanges under the following conditions:
Exchange Process
To request an exchange, please follow these steps:
Our team will review your request. Approved exchanges will be processed in the form of store credits.
We’d be happy to serve you! You may reach us in the following ways:
Please e-mail at info@kele.sg, where our dedicated customer team will get back to you as soon as possible (during working hours).
